Our Return Policy

Thank you for shopping with Us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Return Eligibility

• Timeframe: You have 7 days from the date of delivery to request a return.
• Condition: To be eligible for a return, the item(s) must be:
  • Unused and in the same condition that you received it.
  • In its original packaging (if applicable), with all tags and labels attached.
  • Not damaged or altered in any way.
• Proof of Purchase: A valid proof of purchase (e.g., order confirmation email, receipt, packing slip) is required for all returns. Returns without proof of purchase will not be accepted.

How to Initiate a Return

1. Contact Us: Please contact our customer support team within 7 days of receiving your order to initiate a return. You can reach us by:
   
   • Email: [Your Customer Service Email Address]
   • Phone: [Your Phone Number]
   • Online Form: [Link to your contact form if you have one]

1. Provide Information: When contacting us, please provide the following information:
   
   • Your order number
   • The item(s) you wish to return
   • The reason for the return
   • Attach a copy of your proof of purchase.

1. Return Authorization: Our customer support team will review your request and, if your return is approved, provide you with a Return Authorization (RA) number and instructions on how to return the item(s).

Return Shipping

• Responsibility: The customer is responsible for return shipping costs, unless the return is due to our error (e.g., you received the wrong item or a defective product).
• Shipping Method: We recommend using a trackable shipping method and insuring the package for the value of the item(s) being returned. We are not responsible for items lost or damaged during return shipping.
• Packaging: Please ensure the item(s) are securely packaged to prevent damage during transit.

Inspection and Refunds

• Inspection: Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria outlined above.
• Refund Processing: If your return is approved, we will process your refund within [Number] business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Shipping Costs: Original shipping costs are non-refundable, unless the return is due to our error.

Exchanges

• We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with photos of the damaged product and packaging. We will work with you to resolve the issue and provide a replacement or refund.

Contact Us

If you have any questions about our Return Policy, please contact us:

• Email: lakeforrestchurch@gmail.com
• Phone: 301-781-3123